At Tantreem, we take great care in presenting our handcrafted products with accuracy and quality. Since many of our items are handmade, artisan-crafted, and made in small batches, slight variations in color, texture, size, or finish are a natural part of their charm and are not considered defects.
Please read our Refund and Returns Policy carefully before placing an order.
Returns
We accept returns only in the following cases:
You receive a damaged product
You receive a defective product
You receive the wrong item
To be eligible for a return, the item must be unused, unworn, and in its original packaging.
Return Request Time
You must contact us within [3 / 5 / 7] days of receiving your order to request a return. Requests made after this period may not be accepted.
Non-Returnable Items
Certain items cannot be returned, including:
Customized or personalized products
Sale or discounted items
Items damaged due to misuse, improper handling, or normal wear and tear
Products without original packaging or tags
Any item that is clearly used after delivery
Refunds
Once we receive and inspect the returned item, we will notify you about the approval or rejection of your refund.
If your refund is approved, the amount will be processed to your original payment method or provided through another agreed method within a reasonable time.
Please note that:
Shipping charges are non-refundable unless the return is due to our mistake
Refund processing time may vary depending on your bank or payment provider
Exchange Policy
If a product is damaged, defective, or incorrect, we may offer an exchange instead of a refund, subject to stock availability.
Return Shipping
If the return is due to our mistake, we will bear the return shipping cost
If the return is due to any other reason, the customer may need to pay the return shipping cost
How to Request a Return
To request a return or refund, please contact us with the following details:
Order number
Name
Phone number
Photos or video of the product and packaging
Reason for return
Contact us at:
Email: [your email]
Phone: [your phone number]
Order Cancellations
Orders can be cancelled only before they are dispatched. Once an order has been shipped, it cannot be cancelled.
Important Note
Because many of our products are handcrafted by artisans, slight differences between products are expected and are part of the handmade nature of the collection. Such variations will not be treated as defects.
Changes to This Policy
We may update this Refund and Returns Policy from time to time. Any changes will be posted on this page with an updated effective date.